Commitment to Clients - Clients First
We understand that to be of service to you we need to understand your issues, your organization and your industry. Our knowledge of business, government and contemporary legal issues, as well as our enduring presence in the business and legal community, enable us to serve you as effectively and efficiently as possible.
Over a century of experience and collective wisdom guide us in our service to you. We will give you our best advice. We pride ourselves on being strong advocates, as well as problem solvers. However, if we are not an excellent choice to assist you with a certain legal matter or we have a conflict, we will let you know and recommend another attorney who can help you.
Your challenges and opportunities are often time-sensitive and we strive to comply with deadlines. We will inform you as to what is achievable in a given time frame. Should a problem or question arise, we will notify you promptly.
Our client invoices should be easily understood and clearly explained in terms of work performed and time allocated. Invoices are normally sent out monthly. Always let us know if you have a question or concern about your invoice. Alternate billing arrangements can be made and we welcome the opportunity to discuss what billing arrangement is right for you.
Accessibility and responsiveness are vital to providing the best possible service. Our attorneys routinely answer their own telephones when not engaged in a meeting or another call and all calls are returned as promptly as possible. As our client, you will have multiple contact information for your attorney, including e-mail, as well as alternative back-up contact information for emergencies.
These are our commitments to you. If at any time we disappoint you, please let us know. It is only through your valuable feedback that we can serve you even better. Feel free at any time to call our managing partner, Tim Berg (602-916-5421), or our executive director, Kathy Hancock (602-916-5410), whose focus is client relations, for additional assistance.