Commitment to Clients - Clients First
We understand that to be of service to you we need to understand your business objectives, expectations, organization and industry. We pride ourselves on being strong advocates, as well as problem solvers. However, if we are not an excellent choice to assist you with a certain legal matter or we have a conflict, we will let you know and recommend another attorney who can help you.
Your challenges and opportunities are often time-sensitive and we strive to comply with deadlines. We will inform you as to what is achievable in a given time frame. Should a problem or question arise, we will notify you promptly.
Budget and matter management are important and we will work with you to execute legal work for you that is results oriented and efficient. We welcome the opportunity to discuss what fee arrangement is best for you.
Our client invoices should be easily understood and clearly explained in terms of work performed and time allocated. Always let us know if you have a question or concern about an invoice.
Accessibility and responsiveness are vital to providing the best possible service. Our professionals answer their own telephones and provide our clients with multiple contact information and back up contact information for emergencies.
These are our commitments to you. If at any time we disappoint you, please let us know. It is only through your valuable feedback that we can serve you even better. Feel free at any time to call our managing partner, Tim Berg (602-916-5421), or our executive director, Kathy Hancock (602-916-5410), whose focus is client relations, for additional assistance.
