Fennemore Craig, P.C.Fennemore Craig, P.C. -- Celebrating 125 Years

Client Service Survey

Thank you for taking a moment to fill out this survey.   Your views and suggestions are important to us and will help us serve you better.  On a scale of zero to ten, where zero means you are totally dissatisfied and ten means you are totally satisfied, how would you rate Fennemore Craig on the following criteria?
 
totally
dissatisfied		 totally
satisfied
  0 1 2 3 4 5 6 7 8 9 10
Legal Services
A. Overall outstanding service
B. Legal expertise in areas important to you
C. Quality of legal work
D. value of legal work
E. Quality of recommendations
F. Appropriate staffing of work
G. Innovative approach to legal work
H. Proactive to help you avoid problems
I. Active pursuit of alternatives to litigation
J. Continuity of staffing
K. Ability to offer business and legal service

 

Client Services
L. Promptly returns your calls
M. Keeps you informed
N. Understands your issues
O. Listens to you
P. Fully answers your questions
Q. Provides timely service
R. Provides clearly understandable bills
S. Submits bill on a timely basis
T. Staff is friendly and helpful
U. Newsletters worth reading
V. Supports work for you with exceptional technology
 
1.  In the space below, please elaborate on any of the qualities noted above and provide us with suggestions you believe would help us better meet your needs.
2.  Do you prefer to receive newsletter and other general news from your law firm by
Email or Regular Mail ?
3.  Would you like to hear from us regarding any of the above evaluations or comments?  Yes
Providing your name and organization is optional. However, this information is helpful in better understanding the service needs of our clients.  Thank you.

Name: 

Organization: 
Email Address: